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November 10, 2005

My failed Dell hard drive

Some very sad news to report from the janney family computer home front. Last night, I experienced a complete hard drive failure on my less than eight-month-old Dell computer. What makes the situation even worse, is that following four hours of getting bounced around Dell's Hell of a customer service experience, I quickly realized I potentially won't be able to salvage anything off of it - including photographs. This is extremely disheartening considering what Sam and I managed to capture over the summer. On the bright side, the best of the best photos, including hi-rez images, are posted on Shutterfly where they are safe and sound.

I'll keep everyone posted on this continuing saga. P.S. my parents faced this same issue with their Dell laptop. Eventually, they wrote Michael Dell personally asking for a refund. Go figure.

Posted by paul at November 10, 2005 04:51 PM in Paul rant

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