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resume of J. Paul Janney | Web & Software Designer

WORK EXPERIENCE

Sierra Trading Post
Cheyenne, Wyoming
1/2007 - present
Manager of Web Creative

PayPal
San Jose, California
1/2006 - 12/2006
User Interface Designer

Lead User Interface Designer on checkout redesign efforts for core product suite including Express Checkout and Web site Payment Standard merchant solutions for both domestic and international customer base. Primary focus included building designs to meet rapidly growing customer, merchant and business needs. Oversaw development of user interface and experience throughout product life cycle including: ideation, prototyping, usability testing, hi-fidelity comps, documentation, testing and go live. Success metrics for projects including conversion and user-task completion rates were exceeded in some cases by 10%. Reported payment volumes grew 51% in Q1 of 2007 alone. Additional responsibilities included mentoring junior designers, continual peer review of own work and teammates and product innovation. A team member of the Merchant Solutions vertical.

  • 2006 - Patent Pending

Lands' End
Dodgeville, Wisconsin
6/2001 - 12/2005
Sr. Web Designer

Responsible for customer experience from ideation to implementation, on both proprietary software interfaces and customer-facing web products in a global, retail eCommerce environment. Primary focus involves implementing executive-level strategy into usable online experiences by collaborating with business analysts, IS counterparts and impacted departments all within a user-centered methodology. Additional tasks include socialization and implementation of designs, mentoring and collaboration with UI peers and continue refinement of design process. Online revenue, on average, saw 10-15% YOY growth between 2001-2005, with roughly one-in-two boxes leaving Dodgeville courtesy of an online order by Christmas 2005.

  • landsend.com
    Outfitting, Gift Cards, Product Search, E-mail a Friend, Overstock homepage, Embroidery service, Global Navigation and forward looking concepts for: checkout, product presentation and account management
  • landsend.co.uk, de, etc. + ocs.landsend.com
    International and B2B web site redesign effort
  • Software Design
    Proprietary customer service center order entry application and customer service product recommendation engine
  • 2005 - Promoted to Sr. Web Designer
  • 2004 - eTail Search Optimization award
  • 2003 - ForesterCross-Channel Experience "XC" award
  • 2001 - Annual Internal Excellence in Customer Service individual award

Growzone
Englewood, Colorado
6/1999 - 4/2001
Manager of Web Design

First employee hired at start-up dedicated to providing online tools for the horticultural industry. Designed and implemented online experience for a client-configurable B2C product and a separate B2B solution for green industry businesses. Also hired and oversaw two junior designers and one graphic designer. All intellectual properties now owned by Summerwinds Garden Centers and Monrovia.

WyomingNetwork
Cheyenne, Wyoming
7/1998 - 5/1999
Sr. Web Designer

Original designer of prototype web site used in acquiring start-up funding. Eventually headed up design team tasked with creating dynamic community based web sites that was both easy to use for the consumer and from an internal administrative standpoint. Also hired and oversaw one web designer and one graphic designer.

Laramie County Community College
Cheyenne, Wyoming
1/1997 - 5/1997
Web site Developer (Contract)

Redesigned local community college web site. Captured requirements by interviewing impacted departments, crafted experience based on said requirements and socialized final design to Presidential committee.

EDUCATION

Art Institute of Colorado
Denver, Colorado (1998)
GPA: 3.5 (4.0 final quarter)
Associate of Applied Science (Multimedia)
Accomplishments: Graduated a quarter early

Laramie County Community College
Cheyenne, Wyoming (1996)
GPA: 3.0
Associate of Arts (Journalism + Visual Communication)
Accomplishments: Journalism Student of the Year, Editor's Choice award for Digital Photography, Online Editor of school newspaper

FRONT-END DEVELOPMENT

HTML, CSS, XHTML, Javascript, DHTML, RSS, XML, limited JSP, ASP PHP, XSLT

SOFTWARE

Dreamweaver, Photoshop, InDesign, Fireworks, Illustrator, Microsoft Office, CVS, VI

CONCEPTS AND THEORY

Web 2.0, Ajax, E-commerce, Payment Processing, HCI, UCD, UX, Usability, IA, User Flows, Personas, Prototyping, Cross-Browser / Multi-Platform Design, Graphical Optimization, Accessibility (508, WAI, EU), Standards, Internationalization, Localization, SEO, Branding, Retail, B2B

VENDOR SOFTWARE / OS

PayPal Payment Solutions | EasyAsk | Coremetrics | Cisco Webline (chat) | Paymentech | My Virtual Model
Google Analytics | Google Maps API |Archetype Custom Clothing | Scene7 | Vignette CMA | Moveable Type
Trilogy and IBM consulting |Windows 98/NT/2000/XP | MAC OSX

CONFERENCES + MEMBERSHIPS

2005 - Madison User Centered design group (MadUCD)
2004 - eTail Multi-Channel Retail Conference (Ft. Lauderdale, Florida)
2003 - NNG Usability Week (Chicago, Illinois)

Paul Janney resume in Word 03